One thing to note is that AST 2 provides a cycle count for an iOS device battery. Pretty neat! via iOS MacOS Genius/YouTubeĪST 2 can show you what’s wrong with a device, along with a lot of details you can only see if an Apple Store employee is feeling cavalier and generous. After the access request is approved, a diagnostic tool checks everything: battery, Bluetooth, cameras, sensors, Touch ID, the works. Presumably, there is a workaround for devices with entirely broken screens, likely involving a USB cable, but we haven’t seen it in action. The device gets a request to allow a diagnostic tool to run. Next, you enter the category of problem you’re trying to fix: “Fan,” “Charging,” or the like. The Mac Mini labeled “4” is suggested to provide local copies of boot-up and recovery tools to avoid large, repetitive downloads. A diagram from the Apple Services Toolkit 2 manual, showing the need for a technician’s computer (3) to have an active Global Services Exchange connection (2) to run diagnostics on the device being repaired (1). This remote connectivity is how Apple Store employees can check devices on the store floor, without lugging around cables or computers. You need a device’s serial number, which can be either read off the device in front of you or given to you over the phone. With an account, and certifications installed on your MacBook or iPad, you can then service Apple devices. You can only access AST 2 with an active connection to the web, and an authorized account with Apple’s private Global Services Exchange, or GSX. Once you know that, you can find it mentioned and even pictured in many places: on Apple’s own discussion forums, on PDFs inadvertently posted publicly by university IT help desks ( ahem), or even in the dark corners of YouTube. Apple’s Cloud-Based Diagnostic & Calibration Toolsįirst off, Apple’s diagnostic software has a name: Apple Services Toolkit 2, often abbreviated as AST 2. And take a look at Samsung’s own secret repair app, while we’re at it. What, exactly, can Apple-approved folks do with all this secret software-that-shall-not-be-named? Let’s dive into what we know. We’ve previously written about Apple’s internal diagnostic software, which Right to Repair legislation aims to make available to the rest of us. Instead, Apple’s official repair procedure requires proprietary software tools, available only to Authorized Service Providers and members of Apple’s unlaunched Independent Repair Program. No sacrifices or incantations can overcome this. Trying to replace core Mac parts can trigger a lock-out. You can do a lot, but in the newest iPhones, you can’t restore Touch ID, install a new battery, or replace a screen without a warning. No mere mortal, lacking Apple’s stamp of approval, can completely fix the company’s products. All rights reserved.Edit (11/2/19): This post was updated to clarify and add information on more of Apple’s repair apps. Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P.A subscription is required for Apple TV+. Learn more about how Apple Card applications are evaluated at /kb/HT209218.Apple Card is issued by Goldman Sachs Bank USA, Salt Lake City Branch.Available for qualifying applicants in the United States.Update to the latest version by going to Settings > General > Software Update. To access and use all the features of Apple Card, you must add Apple Card to Wallet on an iPhone or iPad with the latest version of iOS or iPadOS.Apple Vision Pro will be available early next year on and at Apple retail stores in the U.S.This device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained. Apple Vision Pro has not been authorized as required by the rules of the Federal Communications Commission.View full terms and conditions of offer here. Only one Apple Gift Card per eligible Mac or iPad per Qualified Purchaser. Qualified Purchasers receive an Apple Gift Card when they purchase an eligible Mac or iPad at a Qualifying Location.
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